Delivery & Returns
All packages are sent out in discrete packaging.
I endeavour to send out your goods as soon as possible after we have received your cleared payment. We use first class post wherever possible,so orders from within the UK should be received within 4-5 days of placing your order.
Almost 90% of orders are sent out next day, and so you may receive your goods sooner. If you have any urgent requirements please give me a call, or send and e-mail, and I will see if I can help.
All higher value packages are sent out first class recorded delivery.
We try to maintain up to date stock levels on the website. In the event that you order an item which is out of stock, we will place the order direct with our suppliers and UK delivery will take 5 - 10 days.
Standard delivery Charges are as follows:
1. UK First Class: £5.99 (all packages are sent by Royal Mail Tracked service)
2. Europe: £12.99
3. Rest of the World: £15.99
Orders for multiple items may incur additional weight related charges. On most of my products I can arrange next day delivery in the UK. Please contact me if you would like this - I do charge an additional £6 on top of my normal P&P charges for this service.
Returns
Return of any faulty products will receive a full refund. I would appreciate if you could give me a ring, or send me an e-mail to let me know.
I also accept general returns. Goods must be returned to us within 21 days of delivery.
We do ask that all returned products are in re-sellable condition, have their tags intact and attached, along with all their original packaging. Once again, please give me a call to discuss any problems on 03330 903561 or send me an e-mail.
For your own peace of mind, please send any returned items using recorded delivery. That way you can be sure I have received it.
Please send any returned items to:
Fine Lingerie Ltd
Victoria House,
14 Stafford Street
Audlem
CW3 0AA
Complaints
We really do aspire to provide a great customer experience. If you do wish to complain we would prefer if you would call us so we can sort things out. Otherwise please write to us at the address shown above.
Or e-mail me at: info@bridal-lingerie-shop.co.uk
About Us
Registered in England and Wales. Company No. 7533218