Frequently Asked Questions

Please see my list of frequently asked questions - just click on the question below to jump to the answer.

What size should I buy ?

Is the back low enough for my wedding dress ?

Are the cups padded ?

I have a low back wedding dress - what would you recommend ?

Can you send my order out urgently ?

Can I order 5 items and return the ones I dont want ?

How long do I have to return an item ?

How do I send you an image of my wedding dress ?



What size should I buy ?

If you are looking at a bra or a basque I find that virtually all of these items fit "true" to size - so always go with your normal bra size.  There are a couple of items where I find that the fit is a little off - so I have put specific fitting guidelines in the product description - to help you get the right size.

If you are looking at a corset - then you will need to supply your measurements (overbust, waist, hips) so I can make sure you will fit into one of our standard sizes.

Is the back low enough for my wedding dress ?

Quite a common question, particularly as low back dresses seem to be the fashion at the moment.  I have tried to put an image of the back of each item - so you can see how low they come.  If this is not there I will have described how low the back is compared to where your bra band would sit.

You can always send me an image of the back of your dress , and I should be able to advise.

Are the cups padded ?

the detailed description of each item will indicate whether the cups are padded or not.  In general they are.

I have a low back wedding dress - what would you recommend ?

Well - it really depends on how low the back of your dress is.  If you can determine how low it is compared with either the top or the bottom of your bra band - then I should be able to recommend something that will suit the dress.

Can you send my order out urgently ?

For most items we have full stock availability and can send things out quickly.  We only do this by prior arrangement just because of the disruption it causes us to expedite an order.  Certain items (such as corsets) are finished to order (suspenders etc) and so cannot be sent out so quickly.

Can I order 5 items and return the ones I dont want ?

Please remember we are essentially a little family run lingerie shop.  At the peak of the bridal season we are sending out 10 packages a day.  If we sent 5 items to every customer we would soon run out of stock and go out of business.  I would appreciate it if you could limit your selection to 2 items.  remember i do provide fitting and style advice to help you narrow down the options.

How long do I have to return an item ?

We appreciate you need to co-ordinate things with your dress fittings and therefore we allow 21 days to return the item for an exchange or a refund.

How do I send you an image of my wedding dress ?

Just send a link or an attached image to this email address:  gelhurd@gmail.com